Same Policy Everywhere
Whether you're on our desktop lobby, mobile app or live dealer tables, this privacy policy applies uniformly. No hidden data collection in any channel.
LEGAL REFERENCE
Your Privacy Matters to Us
We've built epsi99 around your trust. This privacy policy shows exactly how we collect, use and protect your personal information when you open an account, deposit via DANA...
Data ProtectionTransparent PracticesAccount SecurityPayment SafetyYour Control
What We Collect and Why
When you join epsi99, we collect information needed to verify your identity, process your DANA, OVO, GoPay and QRIS transactions, and keep your account secure. This includes your name, email, phone number, payment details and gameplay history. We use this data to deliver our service, prevent fraud, comply with local regulations in supported regions, and improve your lobby experience. We never sell
your information to third parties. Your data is encrypted and stored on secure servers.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
WHY VISITORS TRUST US
How We Protect Your Trust
Encryption Standard
All transactions and personal data are encrypted using industry-standard SSL protocols. Your DANA, OVO, GoPay and QRIS payments travel through...
Regular Audits
We conduct quarterly security audits and penetration testing to identify and fix vulnerabilities before they affect your account or payment...
Compliance Framework
epsi99 operates under privacy regulations applicable to supported regions in Indonesia. We maintain clear audit trails for all data access...
Staff Training
Our team undergoes mandatory privacy and data-handling training annually. Access to your personal information is restricted to staff who need...
Third-Party Vetting
Any partner we work with—payment processors, analytics providers, hosting services—signs strict data-protection agreements before accessing your information.
Incident Response
If a security incident occurs, we notify affected users within 48 hours and provide clear steps to protect your account...
SIDE BY SIDE
Consistency Across Our Platform
Payment Method Parity
DANA, OVO, GoPay and QRIS deposits are protected by the same encryption and fraud-detection systems. We treat all payment methods with equal security rigor.
Lobby & Sportsbook Unified
Your slots, live casino and sportsbook activity is tracked under one account with one privacy standard. We don't segment your data by game type.
Cross-Device Sync
Your privacy settings, communication preferences and data-access choices sync across phone, tablet and desktop. Change one, and all devices reflect it.
Retention Clarity
We keep your account data for as long as your account is active, plus 12 months after closure for regulatory compliance. Gameplay logs are archived separately.
Regional Transparency
If you're in a supported region in Indonesia, we follow local data-protection rules. If you move, we'll update your privacy terms to match your new location.
Policy Updates
When we change this policy, we notify you via email and in-app message 30 days before the change takes effect. You can review the full update anytime.
SERVICE CONTEXT
What Defines Our Privacy Approach
01
Minimal Collection
We ask for only the information we need to verify your identity, process your DANA, OVO, GoPay or QRIS deposit, and deliver our live casino and sportsbook service.
02
No Tracking Pixels
We don't use hidden tracking pixels or third-party cookies to follow you across the web. Our analytics stay within epsi99 and respect your privacy.
03
Opt-In Marketing
Promotional emails and in-app messages are opt-in only. You control whether we send you updates about new slot rooms, live tables or sportsbook markets.
04
No Data Broker Sales
We never sell, rent or share your personal information with data brokers, advertisers or marketing firms. Your account details stay with epsi99.
05
Account Portability
You can request a portable copy of your account data, gameplay history and payment records in a standard format anytime. We'll deliver it within 14 days.
06
Right to Deletion
You can request account deletion and permanent removal of your personal data. We'll erase your information within 30 days, except where law requires retention.
Privacy Questions Answered
We retain your gameplay history for 24 months for account reconciliation and dispute resolution. After that, we archive it separately and delete it after 36 months total. You can request deletion anytime.
Yes. Log into your account, go to Settings > Privacy, and click 'Download My Data'. We'll compile your personal information, payment history and gameplay logs into a portable file within 14 days.
No. Payment details are processed by our secure payment partners and never stored on our servers. We keep only a transaction reference and confirmation for your records and dispute resolution.
We share only the minimum data needed for those providers to deliver your game session—your account ID, session token and bet history. They're bound by strict data-protection agreements and cannot use your data for marketing.
Your account data is deactivated immediately. We retain it for 12 months for regulatory compliance and dispute resolution, then delete it permanently. You can request faster deletion anytime.
If a breach occurs, we notify all affected users within 48 hours via email with clear details, the data exposed, and steps to secure your account. We also report to relevant authorities where required by law.
Yes. In your account Settings > Privacy, toggle 'Analytics' off. We'll stop collecting gameplay analytics and session data. Basic transaction logging for security and compliance continues.